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How we manage your health information

This page explains how Bee Healthy uses the information you provide to us as part of your treatment, and sets out the way we protect your privacy as we do so.

The information you share with us is held in electronic systems. The main purpose we collect information from you is for your care and treatment, but there are other related purposes such as administration associated with your care and the maintenance of recording the health outcomes of our patients.

You do not have to provide information to us, but doing so will help Bee Healthy provide a more effective and efficient service not only to you, but to all our clients.

Who runs Bee Healthy?

Bee Healthy is part of Te Whatu Ora Capital, Coast and Hutt (also known as the Capital, Coast and Hutt districts of Health New Zealand). This is the government organisation that also runs Wellington Regional Hospital, Hutt Hospital, Kenepuru Hospital, and a range of other community health services.

Who may have access?

There are many different people within our service who need to access your records to help provide your care. These include, for example, administration staff who may need to organise appointments, as well as staff from our Quality service who keep track on how well we are providing services to you.

Dentists, administrators, and other staff who work for the hospital dental departments in Wellington Regional Hospital, Hutt Hospital, and Kenepuru Hospital also have access to your records.

Who do we share your information with?

We communicate your health information to other health providers who are contributing to your care and treatment. In most cases, we provide them copies of information we hold.

Some of your information may be sent to a private dental practice if you require additional treatment that is beyond the scope of our service.

Your information may be used for research. All research projects have to be approved by an ethics committee. They decide if your specific consent is required to use the information. Many research projects involve a review of past information and are not clinical trials.

Some government agencies have a legal right to access your information. Examples include the Ministry for Children Oranga Tamariki, New Zealand Police, and the Coroner’s office. If we are given an appropriate formal request we must comply with it.

Your health information may be sent to other organisations which provide quality assurance and audit to help us benchmark and improve our care for you. This information is almost always anonymised, so it cannot identify you.

Sometimes it is necessary for external IT vendors to have access to our clinical systems in order to provide IT services, such as version upgrades. In these situations, we always follow strict processes to ensure that the privacy of your data is maintained.

Where do we store your electronic records?

Most of our electronically held patient information is stored in data centres located at either Hutt Hospital or Wellington Regional Hospital on hospital premises. For critical systems, patient information may also be stored in a data centre away from the hospital premises to ensure the information is not lost in the event of a disaster.

Any information stored away from the hospital is done in accordance with New Zealand government directives. These require us to conduct security and privacy assessments with the external vendors to ensure that your privacy rights are always maintained.

What we will never do with your information

  • We will never share your information with any person or organisation unless we are legally required or allowed to do so.
  • We will never sell any of your information to any organisation or person.
  • We would not give your information to any insurance or other company for commercial purposes without your specific permission to do so.

How long do we keep your information?

We are legally required to keep all medical information for at least 10 years after the date of your last access to Bee Healthy’s services. There is a legal requirement that we hold some health information (Paediatric, Maternal care and Mental Health information) for 20 years.

After that time we dispose of your information in accordance with the Public Records Act 2005 by either sending the information to you or by destroying it.

Your rights and choices

We are happy to provide you with access to any personal information that we hold about you. If it is wrong, please ask us to correct it. To ask for access or correction, please email us at or talk directly to someone in your treatment team.

Our transparency statement

Read more about how we collect, use and share information about the people we provide health services to. This statement applies to information gathered by us, our contractors, or any other third parties engaged by us.